Reference

What You Agree to When You Use dupan365

Before you open an account or make a deposit via DANA, OVO, or GoPay, these terms set out the rules that govern how we operate and what you can expect from us.

Account Eligibility RulesDANA, OVO, GoPay Payment PolicyPrivacy and Data UseAccount Closure RightsJurisdiction-Dependent Access

Explore the Lobby Read FAQ

How Our Legal Framework Works for You

dupan365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

dupan365 operates under a jurisdiction-dependent model — meaning your ability to access the platform, open an account, and complete transactions through DANA, OVO, or GoPay is subject to the laws applicable in your region. We do not make blanket claims of legality across all of Indonesia;

1
it is your responsibility to confirm that accessing online gaming is permitted under local law where you are located. Our terms of service form a binding agreement the moment you create an account. They cover how your account data is stored, how payment disputes via linked
2
e-wallets are handled, and what happens if an account is flagged for irregular activity. We reserve the right to suspend or close any account that we believe violates these terms, regardless of wallet type. Any funds held in a suspended account are subject to review before
3
release. Changes to these terms are published on this page and take effect immediately upon posting. We recommend checking this page periodically, especially after a payment method update. If you use OVO or GoPay for withdrawals, wallet verification steps form part of your compliance with our
4
identity checks. Questions about a specific clause should go to our support team before you proceed with the related action.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Accounts Secure

We take four specific areas seriously when it comes to your account: data handling, cookie use, account security, and your right to request changes or deletion. Here is how each one works in practice at dupan365.

Data Handling

Account data — including your linked DANA, OVO, or GoPay wallet details — is stored using SSL encryption. We do not sell personal data to third parties under any circumstance.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your preferred wallet method. You can adjust cookie settings in your browser at any time.

Account Security

Every login triggers an OTP verification step sent to your registered mobile number. If you notice unrecognised login attempts, contact support immediately and we will lock the account.

Data Requests and Changes

You can request a copy of your stored data or ask us to correct inaccurate details by contacting support with your account ID. We process these requests within the timeframe our policy allows.

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Question

If you have a question about your account rights, a payment dispute involving DANA or OVO, or a data request, our support team handles these through the channels below. We aim to respond to legal and policy queries within one business day. For wallet-related disputes, have your transaction reference ready before you contact us.

Live Chat Reach us directly through the live chat window in your account dashboard. This is the quickest path for urgent account or payment policy questions.

Email Support Send detailed legal or data requests to our support email. Include your registered account ID and the wallet type — DANA, OVO, or GoPay — involved in the query.

Account Help Centre The Help Centre inside your account covers common policy questions, account closure requests, and wallet verification steps in one place.

Common Legal Questions, Answered Directly

These are the questions we hear most often about account rights, data use, and how our terms apply to your situation. If your question is not covered here, contact us via live chat with your account ID ready.

Access depends on local law and is available only where your region permits online gaming. You are responsible for confirming eligibility before creating an account or making a deposit.

We store your registration details, linked wallet identifiers for DANA, OVO, or GoPay, and transaction history. This data is held securely and is not shared with third parties.

Yes. Contact our support team with your account ID and a written deletion request. We will process it in line with our data retention policy and confirm once complete.

Funds associated with a suspended account are held pending a compliance review. We will contact you via your registered email with next steps once the review concludes.

Updated terms are posted on this page and take effect immediately. We recommend checking back after any deposit method change or account notification you receive from us.

Raise the dispute via live chat or email support, including your DANA transaction reference number and the date. Our team will investigate and respond within one business day.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoTennis Grand Slam InfoSerang Live Table

What You Agree to When You Use dupan365

How We Handle Your Data and Keep Accounts Secure

Data Handling

Cookie Policy

Account Security

Data Requests and Changes

Reach Us About a Legal or Policy Question

Common Legal Questions, Answered Directly

01 Does Indonesian law allow me to use dupan365?

02 What personal data does dupan365 store about me?

03 Can I request that my account data be deleted?

04 What happens to my GoPay or OVO balance if my account is suspended?

05 How will I know if the legal terms have changed?

06 How do I dispute a transaction made through DANA?

Legal

Related pages

Related pages