Reference

How dupan365 Handles Your Personal Information

This Privacy Policy explains exactly what data dupan365 collects when you open an account, connect a wallet like DANA, OVO, or GoPay, and use our lobby. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and deleteSecure data storageContact us anytime

Explore the Lobby Read FAQ

What We Collect and Why We Collect It

dupan365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account with dupan365, we collect the information you submit — your name, email address, phone number, and the e-wallet details you use to fund your account (DANA, OVO, or GoPay). This data is used to verify your identity, process deposits and withdrawals,

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and keep your account secure. We do not sell or rent your personal information to third parties. Payment transaction records — including wallet references from DANA, OVO, and GoPay — are retained for a period required by our operational and compliance obligations. We also collect device
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and session data automatically when you access our lobby: browser type, IP address, and pages visited. This technical data helps us detect unusual activity on your account and improve how the platform performs on mobile. Cookies are used to remember your login session and language preference.
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You can manage cookie settings through your browser at any time. All personal data we hold is stored with encryption in place. If you are in Jakarta, Surabaya, or elsewhere in Indonesia, the same data practices apply to your account. Access to our services depends on
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whether local law in your region permits it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about what data we hold, want to correct something on your account, or need to request deletion of your personal information, our support team handles privacy requests directly. Reach us through the channels below and include your registered account email so we can locate your record quickly.

Live Chat Open the chat widget inside your account dashboard. Our team receives privacy and data requests through this channel and will respond with next steps for your case.

Email Support Send your data request to our support address listed in your account settings. Include your registered email and the specific action you are requesting — access, correction, or deletion.

Account Settings Some personal data — like your linked wallet (DANA, OVO, GoPay) and phone number — can be updated directly inside your account profile without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

dupan365 applies consistent data practices across every account. From the moment you link a wallet to when you request a withdrawal, your information is handled with the same security standards. Here is what that looks like in practice.

Encrypted Storage

Personal and payment data — including your DANA, OVO, and GoPay wallet references — is stored with encryption. We do not expose raw payment credentials in any readable format inside our systems.

Cookie Controls

We use session cookies to keep you logged in and remember your preferences. You can clear or block cookies through your browser settings at any time without losing your account access.

Data Retention Period

We keep your account data for as long as your account is active and for a period after closure as required by operational needs. Once that period ends, identifiable records are removed from our active systems.

Your Access Rights

You can request a copy of the personal data we hold on your account at any time. Submit your request via live chat or email and we will respond within a reasonable timeframe.

Privacy Policy Questions Answered

These are the questions we hear most from account holders in Indonesia about how their data is managed on dupan365. Each answer reflects how our actual processes work.

We collect your name, email, phone number, and e-wallet details when you register. If you link DANA, OVO, or GoPay, we store the wallet reference needed to process your transactions.

We do not sell or rent your data to third parties. We may share limited information with payment processors like DANA, OVO, or GoPay only to complete your transactions securely.

Send a request through live chat or our support email with your registered account address. We will confirm what data we hold and share it with you within a reasonable timeframe.

Yes. Submit a deletion request via live chat or email. We will remove identifiable data once any mandatory retention period related to your account activity has passed.

Cookies keep your session active and remember your preferences. You can block or clear them through your browser settings at any time — this does not delete your account.

We retain records for a period required by our operational and compliance needs after account closure. After that period, identifiable personal data is removed from our active systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoDupan365 Glossary InfoFruit Fiesta Reels

How dupan365 Handles Your Personal Information

How to Reach Us About Your Data

How We Protect and Manage Your Information

Privacy Policy Questions Answered

01 What personal data does dupan365 collect when I open an account?

02 Does dupan365 share my data with other companies?

03 How do I request access to the data dupan365 holds about me?

04 Can I ask dupan365 to delete my personal information?

05 How does dupan365 use cookies and can I turn them off?

06 How long does dupan365 keep my account data after I close my account?

Privacy Policy

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